How to Track Your Intan Order

We keep you updated on your order at every step, on both WhatsApp and email. Here's how it works.

Step 1: Order Confirmation

As soon as you place your order, you'll receive a confirmation message on WhatsApp and email with your Order ID and order amount.

• Cash on Delivery (COD): Your message will include "Confirm Order" and "Cancel Order" options. You can cancel directly from this WhatsApp message if needed.
• Prepaid (paid online): Your message will confirm the order along with an "Order Summary" link. Cancellations for prepaid orders need to go through our customer support team (see Step 4).

Step 2: Order Fulfilled and Shipped

Your order is fulfilled and dispatched within 24 to 48 hours. Once it leaves our warehouse, you'll receive a message on WhatsApp and email letting you know it's on the way, along with the name of the courier partner handling your shipment, your tracking number and a "Track Order" button.

Step 3: Tracking Your Order

We ship through multiple trusted courier partners, depending on your location. Tapping "Track Order" takes you directly to the tracking page of the courier assigned to your order.

To check live status:

Open the tracking link shared in your WhatsApp or email message

Enter the tracking number mentioned in your shipping message

View your real-time shipment status

You can also check your status anytime by visiting your courier partner's tracking page directly:

Not sure which courier is delivering your order? Check your shipping message on WhatsApp or email, or reach out to our support team and we'll help you right away.

Step 4: Need to Cancel or Have a Query?

• COD orders can be cancelled directly through the WhatsApp confirmation message.
• Prepaid orders cannot be self-cancelled, since the payment has already been processed. Please contact our customer support team:
• Phone: 7386323322
• Email: petcare@growelfeeds.com

We ship PAN India. Delivery time is around 5 to 7 working days depending on the accessibility of the location, weather condition, any government restriction and delivery partner availability. Rest assured we choose the best courier partner only to fulfill all our customer orders.

Usually, we try to ship on the same day unless an order is received on a weekend or during Holidays to which the order will be dispatched on the first working day.

We ship orders with the help of our Shipping Partners. Thus, we rely on them and delivery may get delayed in cases wherein address has an error, government restrictions, due to bad weather or order is received from a remote place. However, we will be taking follow-ups to ensure that you receive the product well on time. There are shipping charges associated when you place the order. It may vary in some cases and shall be bearable by the customer.

We will share the Order Tracking details either by message or via email, or both as applicable. You can use the same to track your order and can contact us if you find any issue. If you do not receive the delivery and tracking shows a parcel delivered with a sms/email then you need to inform us about the same immediately. We will not entertain any non-delivery cases after 3 days of the delivery status.

We urge you to provide complete Billing & Shipping details with PIN codes and Contact details for smooth order & shipping management.